FAQ

Below you’ll find answers to the most common questions about shopping with Legacy & Lace. If you need additional support, our team is always here to help.

Shipping & Delivery

Do you offer free shipping?

Yes. We offer free standard shipping worldwide on all orders, with no minimum spend.

How long does shipping take?

Orders are processed within 1–3 business days.
After dispatch, estimated delivery time is 5–8 business days depending on your location.
Delivery times are estimates and may vary due to customs procedures, carrier delays, or local conditions.

Can I track my order?

Absolutely. Once your order ships, you will receive a confirmation email containing your tracking link.
You can also track your order anytime via the “Track Your Order” page on our website.

Why can delivery times vary?

We ship internationally from our fulfillment locations. Shipping times may vary depending on:

  • destination

  • customs clearance

  • carrier performance

  • local delivery conditions

We provide realistic estimates to avoid unexpected delays.

Which shipping carriers do you use?

We partner with trusted international and regional carriers to ensure reliable delivery.
The carrier may vary depending on the destination.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery.
Returned items must be unused, in original packaging, and in the same condition as received.

How do I start a return?

Please contact us at legacy.lace.store@gmail.com with your order number and a short explanation of the issue.
Our team will guide you through the return process.

Are return shipping costs covered?

Return shipping costs are the responsibility of the customer unless the item is defective or you received the wrong item.

Do you offer exchanges?

Yes. You may request an exchange within 30 days of delivery.
If the preferred item is unavailable, we will offer an alternative or a refund.

What if my item arrives damaged or incorrect?

Contact us immediately at legacy.lace.store@gmail.com with clear photos.
We will address the issue promptly and provide a suitable solution.

How long do refunds take?

  • Inspection: 1–3 business days after we receive the return

  • Bank processing: 3–7 business days
    Refunds are issued to the original payment method.

Orders & Payments

What payment methods do you accept?

We accept secure payments via:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Shop Pay

  • Google Pay

  • Apple Pay

  • Other major international payment providers

All transactions are securely encrypted.

Is my payment information secure?

Yes. Payments are processed through trusted and secure payment gateways.
Your full payment details are never stored on our servers.

Can I cancel or change my order?

If your order has not yet been processed, we may still be able to modify or cancel it.
Please contact us immediately at legacy.lace.store@gmail.com.

Once an order has entered processing or has shipped, changes or cancellations are no longer possible.
You may still return the item within 30 days according to our Return Policy.

Products & Stock

Are your jewelry pieces made of real gold or silver?

Product details—including materials—are listed on each product page.
Unless stated otherwise, our pieces are crafted using high-quality plated materials designed for durability and everyday wear.

Will my jewelry tarnish?

To extend the life of your jewelry, we recommend avoiding exposure to water, lotions, perfumes, and chemicals.
Proper care will help maintain shine and prevent wear.

Do you restock sold-out items?

Yes. Some of our most popular items are restocked regularly.
Use the “Notify Me” button on the product page to receive restock alerts.

Business & Contact Information

Who operates Legacy & Lace?

Legacy & Lace is operated by TTM Advies, a registered company based in The Netherlands.

  • Chamber of Commerce (KvK): 90263677

  • VAT Number: NL004802129B38

  • Registered Address: Eerste Helmersstraat 219C, 1054 DW Amsterdam, The Netherlands

How can I contact you?

We’re here to help.